Contact Us

Contact Cleopatra

If you need assistance in relation to the information, reviews, or guidance provided on cleopatra-aussie.com about the brand Cleopatra, you can contact the editorial team of Cleopatra using the form below or the additional contact details on this page.

For content- and review-related queries, you can also reach us by email at [email protected]. For questions relating specifically to your player account, payments, bonuses, or technical issues with the Cleopatra online casino operated by Dama N.V., you should contact the casino's official support at [email protected].

Primary Contact Details

• Official website of the reviewed brand: https://cleopatra-aussie.com
• Main support email for the casino brand: [email protected] (player support and operational queries)
• General information email for this review project: [email protected]
• Registered operator: Dama N.V., company number 152125, registered at Julianaplein 36, Willemstad, Curaçao

Response Times and Availability

We aim to reply to all review-site inquiries submitted via this contact page or by email within one to two business days, subject to workload and the complexity of your request. The operator's support service for Cleopatra generally advertises 24/7 availability via email and on-site live chat at cleopatra-aussie.com; however, actual response times may vary.

Please note that Cleopatra is an informational and review-focused project and does not have access to your personal player account, your payment information, or your gaming history. For privacy and security reasons, never share passwords, full payment card details, or copies of identity documents via this contact form.

Important Regulatory Information for Australian Users

• Jurisdiction and licensing: The Cleopatra online casino brand that is reviewed on cleopatra-aussie.com is operated by Dama N.V., licensed in Curaçao under licence number 8048/JAZ2020-013, issued by Antillephone N.V. This licence is issued in Curaçao and does not constitute a licence granted by Australian regulators.
• Status in Australia: In Australia, most forms of online casino gambling offered by offshore operators are prohibited under the Interactive Gambling Act 2001 (Cth). The Australian Communications and Media Authority (ACMA) actively takes enforcement action, including requesting blocks of offshore gambling websites that are found to be offering prohibited interactive gambling services to Australians.
• Grey/illegal market note: Offshore online casinos operated by Dama N.V. have previously appeared on ACMA's blocked gambling sites register. This indicates that Australian authorities may regard such services as unlicensed or illegal in the Australian market, even where the operator holds an overseas licence.
• No Australian licence: Cleopatra is not licensed by any Australian state or territory regulator and is not authorised to provide regulated wagering services in Australia. There is no guarantee that Australian courts or regulators will be able to assist you if you encounter a dispute with the operator.

Before You Contact Us

1. Check the official help resources: For issues such as deposits, withdrawals, bonus terms, or game errors, review the help centre, FAQs, terms and conditions, and responsible gambling pages on cleopatra-aussie.com, and contact the brand's own support at [email protected].
2. Gather relevant information: When contacting either this review site or the casino operator, include non-sensitive details such as:
   • Approximate date and time of the issue
   • Type of device and browser used
   • Relevant transaction IDs or game round IDs (if applicable, but never full card numbers)
   • Copies or screenshots of error messages or written communications (with sensitive data removed)
3. Protect your privacy: Do not provide passwords, full payment card numbers, online banking login details, or full identity document numbers in any message sent via this page. If verification documents are required, upload them only through the secure channels specified by the operator on its official website.

Responsible Gambling and Complaints

• Responsible gambling support: If you are in Australia and are experiencing issues with gambling, or if you are worried about someone close to you, you can contact:
  • Gambling Help Online: www.gamblinghelponline.org.au
  • National helpline: 1800 858 858 (24/7 confidential support within Australia)
• Complaints about offshore gambling services: If you wish to report an online gambling service that you believe is operating illegally in Australia, you can make a complaint to the ACMA via its website at https://www.acma.gov.au/online-gambling-services. ACMA's powers generally extend to enforcement and blocking, not to resolving individual financial disputes with offshore operators.
• Dispute resolution with the operator: Cleopatra, as operated by Dama N.V., may specify internal complaint procedures and escalation paths (including possible use of an alternative dispute resolution body) in its own terms and conditions. You must follow the steps described on cleopatra-aussie.com for account-specific disputes.

Legal and Compliance Notes

• Nature of this site: Cleopatra, hosted under the project domain cleopatra-aussie.com, is an informational and review-oriented resource. It does not operate gambling services, accept bets, process payments, or hold player funds. References to Cleopatra relate to the casino brand operated by Dama N.V. under a Curaçao licence.
• No financial services or advice: Any information provided through this contact form or elsewhere on the site is of a general nature only. It does not constitute financial, legal, or tax advice. You should obtain independent professional advice before relying on any information relating to gambling, payments, or taxation.
• Data handling: Messages submitted through this contact form may be stored and processed for the purpose of responding to your enquiry and improving our content. Do not include sensitive personal information beyond what is reasonably necessary to describe your issue. By using this form, you acknowledge that your enquiry may be handled by staff or service providers located outside Australia.
• Last review of contact and regulatory information: The information on this page reflects our understanding of the operator's licensing status and relevant Australian regulatory guidance as at 2026, based on public sources including the Antillephone N.V. validator and ACMA publications. Regulatory positions may change; you should always verify the current status via official channels.

Using the Contact Form

Please use the form below for general questions or feedback about the Cleopatra content, correction requests, or concerns about the accuracy or completeness of our reviews. For account-specific and transactional issues, contact the operator directly at [email protected].

By submitting this form, you confirm that you are at least 18 years old and that your enquiry does not seek to circumvent any applicable Australian laws or regulatory restrictions concerning online gambling.