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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website available at cleopatra-aussie.com ("Cleopatra", the "Website"). By accessing or using the Website you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 1 January 2026 and replace all previous versions.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator: Dama N.V., a company registered in Curaçao with registration number 152125 and registered address at Julianaplein 36, Willemstad, Curaçao, operating the Website cleopatra-aussie.com. Where relevant, references to the Operator include its related payment agents and affiliates, including Strukin Ltd of Cyprus where it processes payments.
  • Website: The online gambling platform and related services accessible via cleopatra-aussie.com and any subdomains or mobile variants, branded as "Cleopatra" and referred to in this document as "Cleopatra".
  • User or Player: Any natural person who accesses the Website, creates an account, or in any other way uses the services offered by the Operator.
  • Account: A personal, non-transferable user account created on the Website, enabling the User to deposit funds, place wagers and access games and services.
  • Bet or Wager: Any amount of real money or bonus funds staked by a User on the outcome of a game, event or other gambling product offered on the Website.
  • Games: All casino games, slots, table games, live casino games and any other interactive gambling products made available on the Website, including those provided by third-party suppliers such as BGaming and others certified (e.g., by BMM Testlabs for fairness testing of certain game providers).
  • Bonus: Any promotional offer, including welcome bonuses, free spins, cashback, reload bonuses, tournament prizes or other incentives, credited to a User's Account subject to specific terms and wagering requirements.
  • Bonus Funds: Funds, credits or free spins granted as part of a Bonus, which may be subject to wagering requirements, game restrictions, or withdrawal limitations, distinct from a User's deposited real-money balance.
  • Wagering Requirements: The total amount that must be wagered using Bonus Funds and/or real funds before Bonus Funds or associated winnings become withdrawable, expressed as a multiple (e.g., 40x) of the Bonus amount, deposit amount or both.
  • KYC ("Know Your Customer"): Identity verification procedures including, but not limited to, the collection of identification documents, proof of address and payment method verification used to confirm a User's identity and assess eligibility.
  • Restricted Jurisdiction: Any jurisdiction where online gambling services provided by the Operator are prohibited or not duly licensed, which includes Australia under its current interactive gambling framework. Residents and persons located in Restricted Jurisdictions are not permitted to use the Website for real-money gambling.
  • ACMA: The Australian Communications and Media Authority, the Australian regulator responsible for enforcing the Interactive Gambling Act 2001 (Cth) and associated regulations and for taking action against prohibited offshore gambling services.
  • Business Day: Any day other than a Saturday, Sunday or public holiday in Curaçao.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You must be at least 18 years of age, or older if the laws of your country of residence set a higher minimum gambling age, to register an Account and use the gambling services of Cleopatra.
  • Legal capacity: By registering an Account, you confirm that you have full legal capacity to enter into binding agreements under the laws applicable to you.
  • Australian users and restricted use: The Operator is licensed in Curaçao under Antillephone N.V. licence number 8048/JAZ2020-013 and is not licensed in Australia. Under the Australian Interactive Gambling Act 2001 (Cth), provision of interactive gambling services to persons physically present in Australia is generally prohibited. You must not use the Website for real-money gambling if you are located in Australia or any other Restricted Jurisdiction. Access to the Website may be blocked or restricted by ACMA or other authorities.

Account Creation Process

  • Registration: To create an Account, you must complete the online registration form with accurate personal information, including your full name, date of birth, country of residence, email address and, where requested, phone number and physical address.
  • Email verification: You may be required to confirm your email address by clicking a verification link sent to the address you provide. Failure to complete verification may limit your ability to use certain features, including deposits and withdrawals.
  • KYC and identity checks: At registration, prior to processing withdrawals, and at any later time, the Operator may request KYC documents, which may include:
    • Valid government-issued photo ID (passport, national ID card, driver's licence);
    • Proof of residential address (utility bill, bank statement, tax letter not older than 3 months);
    • Proof of ownership and/or verification of payment methods used (e.g., copy of bank card with masked digits, e-wallet screenshots, crypto wallet confirmation);
    • Additional documents or information where required by anti-money laundering (AML) and counter-terrorism financing (CTF) obligations applicable to the Operator's jurisdiction.
  • Account activation: The Operator reserves the right to refuse to open an Account or to close an existing Account at its sole discretion, subject to these Terms and applicable laws.

User Obligations

  • Accuracy of information: You must ensure that all information provided during registration and throughout your relationship with the Operator is true, complete and up to date. You must promptly notify the Operator of any changes.
  • Single account: Each User may only hold one Account on the Website. Creation of multiple Accounts (duplicate or "multi-accounts") is strictly prohibited and may result in closure of all related Accounts and confiscation of funds and Bonuses.
  • Password and security: You are responsible for maintaining the confidentiality of your login credentials, including username and password. You must:
    • Choose a strong, unique password;
    • Not share your credentials with any third party;
    • Notify the Operator immediately at [email protected] if you suspect unauthorised access to your Account.
    The Operator is not liable for any loss incurred due to unauthorised use of your credentials where you have failed to implement reasonable security measures.
  • Use for personal, non-commercial purposes: Your Account is for your personal, non-commercial use only. You must not use the Website on behalf of any third party, for pooled betting, arbitrage or professional gambling syndicates.
  • Compliance with laws: You are solely responsible for ensuring that your use of the Website is lawful in the jurisdiction where you are located and/or reside. You must not use VPNs, proxies, or similar tools to circumvent geo-blocking, ACMA blocking actions or other regulatory measures.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Availability of games: The Website offers casino games provided by various suppliers. Game availability may vary by jurisdiction and may be restricted for technical, legal or commercial reasons. The Operator may add, modify or remove games at its discretion.
  • Minimum and maximum bets: Each game has specific minimum and maximum bet limits, which are determined by the game provider and/or the Operator. These limits are displayed within the game interface and you agree not to place bets outside such limits.
  • Types of bets: You may place wagers using real-money funds or, where permitted, Bonus Funds in accordance with these Terms and the rules of each game. Certain games may be excluded from wagering with Bonus Funds.
  • Bet confirmation: A bet is deemed placed once it has been accepted by the Operator's servers and appears in the transaction history of your Account and/or in the relevant game history. Once a bet is confirmed, it cannot ordinarily be cancelled or changed.
  • Currency: Bets are placed in the currency or currencies supported by the Website and made available in your Account. Currency conversion fees and rates may apply for deposits and withdrawals.

Game Rules and Fairness

  • Game-specific rules: Each game has its own rules, payout tables and technical parameters. By participating, you agree to be bound by the relevant game rules as displayed within the game client and/or on the Website.
  • Random number generation: Outcomes of games (other than live dealer games) are determined by a random number generator (RNG). Certain providers, such as BGaming, may be subject to fairness testing and certification (e.g., by BMM Testlabs). The Operator relies on such certifications but does not provide any guarantee of profit or particular outcomes.
  • Live casino: Where live dealer games are offered, results are based on the actual, physical events (such as card draws or roulette spins) conducted by the game provider. In case of discrepancies between the outcome announced by the dealer and the game result recorded on the server, the server record prevails.

Cancellation, Errors and Misuse

  • Obvious errors: In the event of an obvious error (including but not limited to technical malfunction, incorrect game configuration, or manifestly incorrect odds or payouts), the Operator reserves the right to:
    • Void the affected bets;
    • Adjust the results to reflect the correct configuration or odds; or
    • Roll back all affected transactions to the state before the error occurred.
    Any decisions in this regard shall be made in good faith and, where possible, in line with industry standards.
  • Technical interruptions: If a game is interrupted due to network failure, system crash or other technical issue, the following generally applies:
    • The outcome of completed rounds as recorded on the Operator's or game provider's servers stands;
    • Unresolved rounds may, where technically feasible, be resumed upon reconnection; otherwise, the affected bets may be voided and stakes returned to the User's balance.
  • Prohibited conduct: You must not:
    • Use software, bots, scripts or other automated tools to play;
    • Exploit bugs, loopholes or malfunctions in games or the Website;
    • Engage in collusion, advantage play that abuses Bonuses, or any form of fraudulent activity.
    The Operator may investigate suspected abuse and take appropriate measures including voiding bets, cancelling Bonuses and closing Accounts.

Conduct in Live Casino and Chats

  • Respectful behaviour: Where chat or live interaction features are available, you must communicate respectfully with dealers, other players and staff. Prohibited content includes:
    • Insults, harassment, threats or defamation;
    • Racist, sexist, homophobic, hateful or discriminatory language;
    • Obscene, pornographic, violent or otherwise inappropriate material.
  • No solicitation: You must not use chats to advertise products or services, solicit other players, promote other gambling platforms, or engage in any commercial activity.
  • Moderation: The Operator and/or game providers may monitor and moderate chats and may, at their discretion, mute, restrict, or ban Users who breach these rules or applicable laws.

Bonus Terms

General Bonus Conditions

  • Bonus offers: The Website may provide Bonuses, including but not limited to welcome packages, reload bonuses, free spins, cashback offers, loyalty rewards and tournaments. Each Bonus is governed by:
    • These general Bonus Terms; and
    • Specific terms communicated on the relevant promotion page, email, banner or other marketing material.
    In the event of any inconsistency, the specific promotion terms prevail to the extent of the inconsistency.
  • Eligibility: Bonus availability may depend on your country of residence, currency, deposit method, and previous promotional activity. The Operator may exclude certain jurisdictions, including Restricted Jurisdictions such as Australia, from all or some promotions.
  • Abuse and bonus hunting: The Operator reserves the right to deny, withhold or withdraw any Bonus and associated winnings in cases of suspected abuse, including but not limited to:
    • Creating multiple Accounts to claim the same offer;
    • Using a disposable email, shared device or IP address to circumvent restrictions;
    • Engaging in low-risk or zero-risk betting patterns designed solely to meet wagering requirements.

Activation and Wagering Requirements

  • Activation: Bonuses may require:
    • A qualifying deposit using specified methods;
    • Entry of a bonus code; and/or
    • Manual opt-in via the cashier, promotion page or customer support.
  • Wagering: Unless otherwise stated, typical wagering requirements may be set at a multiple of the Bonus amount, the deposit amount, or both (for example, 40x the Bonus). You must:
    • Meet the full wagering requirement within the specified timeframe; and
    • Place only qualifying bets in accordance with game contribution tables and bet-size limits.
  • Time limits: Bonuses and free spins are usually subject to expiry deadlines (for example, 7 - 30 days from activation). Unused Bonuses or winnings not wagered within the applicable period may be forfeited. Promotion pages will specify relevant time limits; where no deadline is specified, Bonuses may be cancelled after a reasonable period and in any case no later than 31 December 2026 for time-limited offers described as valid "until 2026".

Game Restrictions and Prohibited Actions

  • Game contributions: Different games contribute differently to wagering requirements. As a general guide (subject to specific promotion terms):
    • Most slot games: 100% contribution;
    • Table games, video poker, live casino: lower or 0% contribution.
    Certain games may be completely excluded; playing them with Bonus Funds may not count towards wagering and may constitute abuse.
  • Maximum bet with Bonus Funds: A maximum bet per spin/round using Bonus Funds or during active wagering periods may apply (for example, the equivalent of AUD/EUR/USD 5 or a similar limit as specified on the Website). Placing bets above this limit before completing wagering may lead to confiscation of Bonus Funds and winnings.
  • Prohibited strategies: The following activities, without limitation, are considered abusive:
    • Placing single bets or total bet amounts equal to or exceeding a significant proportion of the Bonus (e.g., more than 30% of the Bonus value) to accelerate wagering;
    • Simultaneously placing bets on opposite outcomes (e.g., red and black in roulette);
    • Deliberately exploiting game bugs or features for advantage (e.g., "bonus hunting" on specific slot rounds).

Combining Promotions and Bonus Cancellations

  • No automatic combination: Unless expressly allowed, Bonuses cannot be combined. Only one active deposit Bonus may be in play at any time. Activating a new Bonus may cause existing Bonuses and associated winnings to be cancelled.
  • Opt-out: You may request cancellation of an active Bonus by contacting customer support at [email protected]. Upon cancellation, remaining Bonus Funds and associated winnings may be forfeited, while your deposited real-money balance remains available.
  • Discretionary adjustments: The Operator may amend, extend or cancel promotions at its discretion, subject to honouring any rights already accrued by Users who have fulfilled the relevant conditions prior to amendment.

Payments & Withdrawals

Deposit Methods and Conditions

  • Supported methods: The Website may support a range of payment methods, including:
    • Bank cards (e.g., Visa, Mastercard and other brands, subject to issuer acceptance);
    • Electronic wallets (e-wallets) and online payment processors;
    • Cryptocurrencies, via supported wallets and networks; and
    • Other local or regional methods where available.
    Availability depends on your jurisdiction and may be subject to restrictions by banks, payment processors and regulators, including ACMA-related enforcement and Australian bank policies.
  • Deposit limits: Minimum and maximum deposit amounts are specified in the cashier section of the Website and may vary by payment method and currency. The Operator may adjust limits in line with risk policies and AML/CTF requirements.
  • Fees and exchange rates: The Operator aims to process deposits without additional fees; however, third-party institutions (banks, card issuers, payment providers) may charge fees or apply exchange rates. You are responsible for any such third-party costs.
  • Source of funds: By depositing, you confirm that funds originate from lawful sources and that you are not acting on behalf of any third party. The Operator may request evidence of source of funds/wealth as part of KYC and AML/CTF obligations.

Withdrawals

  • Verification prior to withdrawal: Before processing withdrawals, the Operator may require full KYC verification. Failure to provide requested documentation within a reasonable period may lead to withdrawal delays, suspension of the Account, or cancellation of pending withdrawals.
  • Withdrawal methods: Where possible, withdrawals will be processed using the same method used for deposit. If this is not feasible, the Operator may suggest alternative methods consistent with AML/CTF requirements and internal risk controls.
  • Processing times: The Operator aims to review withdrawal requests promptly. Typical internal processing may take up to several Business Days after successful verification. Additional time may be required by banks, payment processors or crypto networks. No guarantee is given that funds will reach you within a specific period.
  • Withdrawal limits: Minimum and maximum withdrawal amounts per transaction, day, week or month may apply and will be communicated in the cashier interface or relevant help pages. The Operator may adjust limits, including for security or compliance reasons.
  • Pending and reversal: While a withdrawal request is pending, you may, where available, cancel the request and return funds to your playable balance. The Operator may, in cases of suspected fraud, AML concerns or Bonus abuse, place a hold on withdrawals while investigations are ongoing.

Refunds, Chargebacks and Adjustments

  • No unconditional refunds: Deposits are not refundable simply because of gambling losses or change of mind. Refund requests are assessed case-by-case and granted at the Operator's sole discretion, subject to AML/CTF controls and game integrity considerations.
  • Chargebacks: If you initiate a chargeback or payment reversal:
    • The Operator may suspend or close your Account;
    • All winnings derived from the disputed funds may be voided; and
    • The Operator may seek to recover outstanding amounts owed, including recovery costs.
  • Incorrect credits: If funds or winnings are credited to your Account in error, you must notify the Operator immediately. The Operator may reverse such credits and adjust your balance. If you withdraw funds that were credited in error, you may be required to repay such amounts.

Limitation of Liability

Operator's Obligations

  • Provision of services: The Operator shall use reasonable care and skill to:
    • Provide access to the Website and games in accordance with these Terms;
    • Ensure that game outcomes are determined by certified RNGs or live events as applicable; and
    • Maintain accurate records of transactions, bets and balances.
  • Compliance with licensing: The Operator holds an online gambling licence issued under Curaçao jurisdiction by Antillephone N.V. (licence number 8048/JAZ2020-013). Regulatory oversight is provided in Curaçao, not in Australia. The Operator does not hold an Australian licence; your use of the Website from Australia may breach local law and is at your own risk.

Exclusions of Liability

  • No warranty of uninterrupted access: The Website and services are provided on an "as is" and "as available" basis. The Operator does not guarantee uninterrupted, timely or error-free operation of the Website or games.
  • Technical failures: The Operator is not liable for:
    • Interruptions, delays or technical failures caused by your equipment, internet connection, telecommunications networks or other infrastructure beyond the Operator's reasonable control;
    • Any loss or corruption of data resulting from such failures.
  • Indirect and consequential loss: To the fullest extent permitted by law, the Operator is not liable for any indirect, incidental, special or consequential damages, loss of profits, loss of data, loss of goodwill, or other non-direct losses arising out of or in connection with your use of the Website.
  • Responsibility for compliance: You are solely responsible for ensuring your use of the Website is lawful under the laws applicable to you, including Australian law and ACMA guidance where relevant. The Operator does not accept liability for any consequences arising from your unlawful use of the services, including potential enforcement actions taken by ACMA or other authorities.
  • No guarantee of winnings: Gambling involves risk and no outcome is guaranteed. You acknowledge that you may lose some or all of the funds deposited. The Operator bears no responsibility for your gambling decisions.

Limitation of Maximum Compensation

  • Cap on liability: Without limiting any non-excludable statutory rights, the total aggregate liability of the Operator to you for any claim arising out of or related to your use of the Website, whether in contract, tort (including negligence) or otherwise, shall not exceed the lesser of:
    • The amount of the relevant bet or wager giving rise to the claim; or
    • The net amount of deposits you made to your Account in the six (6) months preceding the event giving rise to the claim.
  • Jurisdictional limits: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the laws of the governing jurisdiction (as specified below). If any limitation is found invalid, the remaining parts remain in force to the greatest extent permitted.

Intellectual Property Rights

Ownership

  • Website content: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, game interfaces and underlying source code, are owned by the Operator, its licensors or game providers and are protected by copyright, trademark and other applicable laws.
  • Branding: The "Cleopatra" brand, the domain cleopatra-aussie.com, and associated marks and trade dress used on the Website are proprietary to the Operator or its licensors. You do not acquire any rights in these marks by using the Website.

Use Restrictions

  • No unauthorised reproduction: You may not copy, reproduce, distribute, publish, modify, adapt, translate, create derivative works from, or otherwise exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
  • Personal, limited licence: Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable licence to access and use the Website and its content on your personal device for non-commercial entertainment purposes only.
  • Reverse engineering: You must not attempt to reverse engineer, decompile, disassemble or otherwise obtain the source code of any software used on the Website, except where such restrictions are prohibited by mandatory law.

Privacy & Data Protection

  • Privacy policy: The Operator processes personal data in accordance with its Privacy Policy, which is available on the Website. By using the Website and creating an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, use and disclosure of your personal data as described therein.
  • Data processing: Personal data may be processed for purposes including:
    • Account registration and management;
    • Compliance with AML/CTF and KYC obligations;
    • Transaction processing;
    • Fraud prevention and security monitoring;
    • Marketing, where permitted by law and your preferences.
  • Cross-border transfers: Given the Operator's location in Curaçao and use of third-party providers, your data may be transferred and stored in countries outside your own, including outside Australia. Appropriate contractual and technical safeguards are used where reasonably practicable.

Changes to Terms

Right to Amend

  • Updates: The Operator may amend these Terms from time to time to reflect changes in legal requirements (including developments in Australian and Curaçaoan regulations), business practices, game offerings or technical infrastructure.
  • Effective date: Updated Terms will be effective from the date indicated at the beginning of the document or on the Website, provided that any substantial changes that materially affect your rights will generally not apply retroactively to settled transactions.

User Notification and Acceptance

  • Notification methods: Where required and where practicable, the Operator will notify Users of material changes by one or more of the following:
    • Posting an updated version of the Terms on the Website;
    • Displaying a notice or banner upon login;
    • Sending an email to the address registered to your Account.
  • Continued use: Your continued use of the Website after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must cease using the Website and may request closure of your Account.

Termination & Suspension

Operator's Right to Suspend or Terminate

  • Grounds for action: The Operator may suspend or close your Account, restrict access to the Website, or withhold funds where it has reasonable grounds to believe that:
    • You have breached these Terms or any game or Bonus rules;
    • You are underage or have provided false or misleading information;
    • You are located in a Restricted Jurisdiction (including Australia) or using technical means to conceal your location;
    • Your Account has been involved in fraud, money laundering, terrorist financing, collusion, chargebacks or other unlawful conduct;
    • You have requested self-exclusion or exhibited signs of problematic gambling behaviour, where responsible gambling measures are applied.
  • Security and compliance: The Operator may also temporarily suspend your Account during security checks, KYC/AML reviews or technical investigations.

Procedure and Consequences

  • Notification: Where lawful and practicable, the Operator will notify you by email (using the address linked to your Account) of the suspension or closure, stating, to the extent reasonably possible, the reasons for such action.
  • Funds on termination: Upon closure of your Account:
    • Your real-money balance, net of any chargebacks, fees, or sums owed to the Operator and subject to AML/CTF restrictions, will ordinarily be paid out to you; and
    • Any active Bonuses, Bonus Funds and related winnings may be voided.
    Where closure is due to serious breach, fraud or unlawful activity, the Operator may confiscate funds to the extent permitted by law and may cooperate with law enforcement and regulators.
  • User-initiated closure: You may request that your Account be closed at any time by contacting customer support. After settlement of outstanding bets and withdrawals, your Account will be deactivated. You may also request a cooling-off period or self-exclusion in accordance with the Website's responsible gambling tools.

Governing Law & Jurisdiction

Applicable Law

  • Primary governing law: These Terms, and any relationship between you and the Operator in relation to the Website, are governed by and construed in accordance with the laws of Curaçao, excluding its conflict-of-law rules.
  • Consumer protection and mandatory laws: Nothing in this section limits any mandatory consumer protection laws applicable to you under the laws of your country of residence, to the extent such laws cannot be excluded by agreement. However, you acknowledge that the Operator is not licensed in Australia and that Australian law (including the Interactive Gambling Act 2001 (Cth)) may restrict or prohibit your use of the Website from Australia.

Dispute Resolution

  • Internal complaint process: If you have a complaint regarding the Website, you should first contact customer support at [email protected], providing:
    • Your Account details;
    • A clear description of the issue; and
    • Relevant supporting evidence (screenshots, transaction IDs, timestamps).
    The Operator will endeavour to respond within a reasonable timeframe.
  • Escalation: If, after the internal process, the complaint remains unresolved, you may request that it be escalated to a more senior representative of the Operator. Information on any additional dispute mechanisms recognised by the Curaçao licensor (Antillephone N.V.) may be provided upon request.
  • Jurisdiction: Subject to any applicable alternative dispute resolution required by the Curaçao licensor, any dispute arising from or relating to these Terms shall be submitted to the competent courts of Curaçao. You irrevocably submit to the jurisdiction of those courts in connection with such matters, without prejudice to any rights you may have to bring a claim in your country of residence where mandatory consumer protection rules so provide.

Contact Information

  • Operator: Dama N.V.
  • Registered/Legal Address: Julianaplein 36, Willemstad, Curaçao.
  • Company Registration Number: 152125.
  • Gaming Licence: 8048/JAZ2020-013, issued by Antillephone N.V., Curaçao (status confirmed valid as of 2024-05-25 and assumed active through 2026 unless revoked or suspended).
  • Website: https://cleopatra-aussie.com.
  • Customer Support Email: [email protected] (primary contact for account, payments, technical issues and complaints).
  • General Information Email: [email protected] (general enquiries and non-urgent correspondence).
  • Telephone: Not specified. If a telephone helpline becomes available, details will be published on the Website.
  • Mailing Address: Unless otherwise communicated, all official correspondence should be addressed to Dama N.V. at the registered address above.

For any questions regarding these Terms, your Account, or the services provided on Cleopatra, you should contact customer support in the first instance using the details provided above.